CASE STUDIES

“Solsoft do not just talk technology, they understand how technology impacts our business and the discussions are always about business, alignment of IT to deliver our goals and with risks verses benefits so we can clearly understand the business reasons to make any changes, whether with or without cost”

Who are Berry Redmond Gordon & Penney (BRGP)?

Berry Redmond Gordon & Penney provide personal legal services including matrimonial, business, civil or house moving matters. Founded over a century ago, the practice originated in Axbridge and now has practices in Winscombe, Worle and Weston-super-Mare. 

Berry Redmond Gordon & Penney has become one of the leading legal firms in the area 

with departments dealing with: Residential and Commercial Property, Wills, Probate and Estate Planning, Family and Matrimonial Matters, Business Issues, Criminal Defence, Motoring, and Civil Litigation. 

BRGP’s IT before Solsoft

Before seeking out a technology partner, Berry Redmond Gordon & Penney were utilising a “break-fix” approach to their IT. This had hindered and limited the productivity of their staff meaning their staff were unable to work effectively. Furthermore, BRGP have three offices in the UK which made IT even more challenging as some staff would be travelling between the three offices.

“It was clear that we didn’t have any strategy or real direction with our IT and we didn’t know how we could leverage IT to improve the day to day lives of our staff and ultimately our clients”

Why did BRGP choose Solsoft?

BRGP decided to shortlist Solsoft amongst a number of other Managed Service Providers and they wanted to make sure their chosen provider could:

• Retain an added value solution that would help BRGP evolve and develop as a business
• Support BRGP and join them on their journey as they grow as a business
• Work closely with BRGP to properly understand the desired results and use technology to help BRGP realise those results.

After meeting with Solsoft, BRGP felt Solsoft’s approach was unique as we approached their needs from a business standpoint and not just from an IT perspective.

“During our selection meetings, discussions were about business problems caused by IT and how we could approach things differently to achieve a better outcome. The Solsoft team showed an approach with empathy and experience with an understanding of the outcomes we wanted without just talking about technology.”

Subsequently Solsoft have provided to be a trusted partner who understands the challenges BRGP have as a business and we know how to handle and have not let BRGP down since they chose to work with us.

As a legal practice BRGP’s experience with technology is limited yet the strategic and practical advice that Solsoft have given BRGP has been invaluable.

“Everyone we deal with is knowledgeable, helpful and always manage to come up with solutions to our business problems providing common sense solutions and an open and honest appraisal of the way things are”

Solsoft understands how technology impacts BRGP’s business and the discussions are always about business, alignment of IT to deliver their goals and with risks verses benefits so they can clearly understand the business reasons to make any changes, whether with or without cost.

As an experienced managed service provider, Solsoft can deal with the complete range of skills of our users; from those who are very technically capable to those who need a little more care and attention, their way of working accommodates everyone, keeping things simple and making things work efficiently. 

Solsoft also helped secure BRGP to proactively monitor and prevent cyber threats before they happen.

“As much of the data we deal with is confidential and it is vital that this is properly protected by a qualified and certified partner that assures us and allows us to mitigate our risks effectively”

Have Solsoft solved BRGP’s initial problems?

BRGP’s original issues were quickly solved after engaging with Solsoft.

Since working with Solsoft, BRGP has been able to concentrate on the day job rather than fixing IT issues.

“From time to time when things do go wrong, Solsoft are quick to attend to issues and resolve things very quickly. We can rely on them”

As BRGP experience less IT issues, they are able to reduce the costs caused by lost productivity and not being able to meet deadlines, such as those during conveyancing.

Solsoft’s open book policy for the procurement of IT equipment also means that BRGP know what to expect as well as the value BRGP receive from their investments. 

Onboarding BRGP

BRGP knew that they had to replace and upgrade a lot of their equipment in order to move forward with us and Solsoft arranged a “buy back” deal where payment was received for the older equipment when replacing with new. 

“No one at Solsoft suggested on day one that we should proceed with replacements, even though we knew we needed to, their approach was to learn and understand us first and then provide business aligned advice for us to consider and allow us to invest in the future of our IT with good solid knowledge of how this would fit into our own business plans and goals”

Having upgraded the required equipment, BRGP immediately saw the benefits afforded by the change and our teams were more productive; Solsoft proactively manage the infrastructure and all associated systems and BRGP haven’t experienced any significant issues impacting the business since working with Solsoft.

BRGP now understand the strategic direction for their ICT and it makes total sense to those at BRGP as it aligns to the deliverables they have in their business plan.

“We know what we need to consider now and within the next 6 to 12 months and we have a longer-term vision of what we should consider going into the future”

How has it been working with Solsoft?

“The whole experience is very satisfying, we’ve not had any major outages. They work closely with and make sure we are using our technology to best effect and they have taken time to understand what we need. Their processes really help us maintain high level of service, there’s no doubt that having IT that works well helps us focus on our core business”